Typically, since our products are all made-to-order, all sales are final and no purchases are eligible for return. We do not guarantee any matching of colors – no warranty against color variations is offered.
Our products are warranted against faulty workmanship or materials, and we will replace your item if we are in error, by re-printing and re-shipping your order, at no additional cost to you. TMM cannot be held responsible for shipping carrier delays once the package has left our facility. TMM is not responsible for any consequential damages as a result of an error. Our liability is specifically limited to the value of the personalized product we manufactured. We hope that you are happy with all of your purchases, but if you are not satisfied with a product, please email us at thematchmuse@gmail.com within 7 days of receiving it. Please include your order number in the subject line of the email.
To be eligible for an exchange / replacement, your item must be unused and in the same condition that you received it. It must also be shipped in the original packaging.
